I have always felt that any concerns I may have about the flat have been answered promptly and successfully.
A content tenant
The test of an agent is not when things are going well, but when things go wrong. Their staff have been to court for me; they have quietly cleaned up a mess made by my tenant; they have organised plumbers and decorators.
I find the staff very polite and very easy to contact and speak to on the telephone or in person in the office.